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FAQ

FAQ

General

What is multi-tenancy?

Why are tenants not allowed to install plugins on their own?

What are the benefits of your solution?

What is containerization?

Do you offer email?

Do you provide database access?

Do you support WordPress multisite?

Are there any compatibility issues with plugins or themes?

How do I add premium license keys to tenants?

How do I set up a CDN?

How do I contact support?

How can I check if my DNS is configured correctly?

Why doesn't wildcloud offer managed updates for WordPress or PHP versions?

Why does wildcloud not offer direct database access?

What's the white-glove onboarding process?

What is a PHP Constant?

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Cloud solution

How does your cloud solution work?

How does wildcloud compare to managed hosting providers?

WaaS plugins

Does my marketing site need to be hosted on wildcloud?

What features do your WaaS plugins provide?

How do I set-up my WaaS using your plugins?

I’m getting a “user does not exist” when I use the one-click login, how do I solve this?

Why is my storefront not sending mails?

Why is the website status of my subscription not updated correctly?

I had a successful order but I don’t see a new tenant, what’s wrong?

Why can’t I see plugins on the tenants the storefront creates?

I activated a plugin on a tenant the storefront created, but it is immediately deactivated. What’s going on?

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Pricing

What is resource based pricing?

How does usage based hosting work?

How is the usage based hosting calculated on wildcloud?

Why do you charge for a running version?

What payment methods do you accept?

How often will I be billed, and can I change my billing cycle?

What is the process for upgrading or downgrading my plan, and are there any associated fees?

Are there additional fees for technical support or is it included in the plan price?

What is the process for disputing a charge I believe to be incorrect?

What happens to my pricing if wildcloud updates its pricing structure in the future?

How does the hosting credit system work, and what happens if I exceed the included credits?

Are my credits transferred to the next month?

Can I purchase additional hosting credits in advance, and is there a discount for bulk credit purchases?

Can I use wildcloud credits for all services offered, or are there any restrictions?

Are there any charges for data transfer or bandwidth usage?

How can I monitor my resource usage to avoid unexpected charges?

Are there any charges for API calls or third-party integrations?

What are the specifics of the Licensing Manager Plugin included in the Turbo plan?

Is there a limit to the number of licenses that can be managed through the Licensing Manger Plugin?

How customizable are the checkout flows in the Turbo plan? Can they be tailored to different types of tenant configurations and user experiences?

What kind of support does wildcloud offer for setting up and managing the Licensing Manager?

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Cost breakdowns

Cost Breakdown for a one tenant in a Professional Services WaaS

Cost breakdown for one tenant with an E-commerce website

Cost Breakdown for a one tenant in a Community Services SaaS for Educators

Developing

How do I manage updates and plugins?

How do I update WordPress and PHP version?

Can I roll back changes in case something breaks?

Does wildcloud provide FTP access to my WaaS environment?

Why do I get an error that the .htaccess is unavailable or not writable?

Why does my plugin not appear on my tenant?

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Migration

What is the process of migrating websites?

Do you provide migration services?

Will my website be down during migration?

How do I migrate a multisite into wildcloud?

Backups

How does your backup solution work?

Can I use my own backup solution?

Security

How secure is your platform?

Do you provide SSL certificates?

What measures do you have in place for disaster recovery?