Why is the website status of my subscription not updated correctly?

If you're finding that the website status in your subscription isn't updating as expected, it may be due to a few different factors:

If you're finding that the website status in your subscription isn't updating as expected, it may be due to a few different factors:

1. Cron Job Configuration: The status update might depend on cron jobs running in the background. Ensure that your cron jobs are set up correctly and running at frequent intervals, such as once per minute. This is crucial for timely status updates.
2. Provisioning Delays: Sometimes, the status might not update immediately because the website is still in the provisioning process. Wait until the website status changes to "Ready" on your subscription page.
3. Check DNS Settings for Custom Domains: If your subscription involves a custom domain, ensure that the DNS settings are correctly configured. For example, setting up a CNAME record for a wildcard domain can be necessary.
4. Plugin Compatibility and Updates: Ensure that all relevant plugins, especially those related to subscription management are compatible and up-to-date. Plugin conflicts or outdated versions can hinder status updates.
5. Server Response and Caching Issues: Occasionally, server caching might display outdated information. Try accessing the site or tenant in an incognito window to see the most current status.
6. Contact Support for Specific Issues: If the status is still not updating after checking these aspects, it's advisable to contact the support team. Provide them with detailed information about your subscription and the issue for targeted assistance.