Pricing
      Back to home
      1. Documentation
      2. FAQ
      3. Pricing

      What is the process for disputing a charge I believe to be incorrect?

      If you believe that a charge on your invoice is incorrect, wildcloud has a clear process for dispute resolution:

      This is the process for dispute resolution:

      1. Review Invoice: First, review the details of the invoice to understand the specific charges you believe to be incorrect.
      2. Contact Support: Reach out to wildcloud's support team by emailing support@wildcloud.com or through the contact information provided on our website.
      3. Provide Details: When contacting support, provide all relevant details regarding the charge in question, including invoice numbers, the specific items being disputed, and any evidence or reasoning that supports your claim.

      wildcloud will review the dispute and work with you to resolve the matter. If the charge is found to be incorrect, wildcloud will adjust your invoice accordingly.