Why is my storefront not sending mails?

If you're experiencing issues with your storefront not sending emails, there are several potential causes and solutions to consider:

If you're experiencing issues with your storefront not sending emails, there are several potential causes and solutions to consider:

  1. Check Email Server Configuration: Ensure that your email server settings are correctly configured. This includes verifying the SMTP server details, port, username, and password in your storefront's settings.
  2. Inspect Email Logs: Review the email logs in your storefront's admin panel. These logs can provide insights into the email sending process and highlight any errors or issues.
  3. Verify Cronjob Settings: If your storefront relies on cronjobs for email scheduling, ensure these are properly set up. Incorrect cron settings can prevent emails from being sent.
  4. Check for Server-Side Errors: Look for any server-side issues, such as a "500 internal server error," which can hinder email functionality.
  5. Test with Different Email Addresses: Try sending emails to different email addresses, including those from other domains, to rule out issues with specific email providers.
  6. Consult Hosting Provider: If you're hosting your storefront on a different hosting than wildcloud, reach out to your hosting provider for assistance. They may have insights or solutions specific to their hosting environment.
  7. Check Email Quotas and Limits: Ensure you haven't exceeded any email quotas or sending limits imposed by your email service provider or hosting platform.

By exploring these potential causes, you can identify and resolve the issue preventing your storefront from sending emails. If you've gone through these checks and the problem persists, it's advisable to contact support for further assistance.